At Pearl Continental hotels, we value your trust and strive to provide you with the best possible experience during your stay. We understand that sometimes plans change, and we want to be transparent about our refund policy. Please take a moment to familiarize yourself with our refund policy below:
- Cancellation Policy:
- BAR Rate/Flexible Rate: Guests who book our flexible rate can cancel their reservation up to 48 hours before the scheduled check-in time without incurring any charges.
- Non-Refundable/Advance purchase Rate: Guests who choose our non-refundable rate will be charged the full amount of the reservation at the time of booking and will not be eligible for a refund in case of cancellation or amendment.
- Refund Eligibility:
- Refunds will be processed based on the rate plan chosen at the time of booking (Flexible Rate or Non-Refundable Rate). If you booked through a third-party website or travel agency, please refer to their cancellation and refund policies.